FAQ

Frequently Asked Questions

How does the lamp work?

The Lumora ambient touch lamp uses a simple touch-sensitive base. Tap once to turn it on, tap again to cycle through brightness levels, and hold to turn it off. No buttons, no remotes — just a single touch.

How many brightness levels does it have?

The lamp has 3 brightness levels — soft glow, medium, and full brightness — so you can set the perfect ambiance for any moment.

How long does the battery last?

On a full charge, the lamp lasts up to 12 hours on the lowest brightness setting. It recharges via USB-C in approximately 2–3 hours.

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping takes 6–15 business days. You'll receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes! We offer free shipping on all orders, no minimum required.

What is your return policy?

We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us and we'll make it right — no questions asked.

Can I use it outdoors?

The lamp is designed for indoor use. It's perfect for bedrooms, dining tables, home offices, and restaurants.

How do I contact you?

You can reach us through our Contact page. We typically respond within 24 hours.